Golden Star Casino Withdrawal Rules

Golden Star Casino Withdrawal Methods

You can withdraw funds using any method available on the Golden Star Casino website at the time of deposit.

Change of Withdrawal Method

The casino reserves the right to transfer funds via a different method than the one selected by the player.

Identity Verification

The casino may request identity verification before processing a withdrawal. Withdrawals may be delayed until this verification is complete. If false or incomplete information is provided, the withdrawal may be denied, and the account closed. The player will be notified via email, and the casino may be required to report the player's actions to regulatory authorities.

Processing Time for Withdrawals

The processing time for withdrawal requests ranges from 0 to 48 hours. The time it takes for funds to reach the player’s account depends on the banks and payment systems involved.

Document Verification

If identity verification is required, the withdrawal processing time starts once the requested documents are submitted. If the documents are not provided within two weeks after the withdrawal request, the request will be cancelled, and the account will be disabled. The casino may suspect fraudulent activity and cancel bets and winnings.

Minimum and Maximum Withdrawal Amount

The minimum withdrawal per transaction is 30 EUR/USD or equivalent in other currencies (e.g., 45 AUD, 300 NOK, etc.).

The maximum withdrawal per transaction is 5,000 EUR/USD or equivalent in other currencies.

Withdrawal Limits

• Daily limit: up to 10,000 EUR/USD or equivalent in other currencies.
• Weekly limit: up to 20,000 EUR/USD.
• Monthly limit: up to 60,000 EUR/USD.

If the winnings exceed 60,000 USD, the casino may pay out in instalments, up to 60,000 USD per month.

VIP and Jackpot Exceptions

These limits do not apply to VIP players or those who have won a progressive jackpot.

Withdrawal Fees

If the total bets since the last deposit are less than three times the deposit amount, the casino may charge a fee for processing transactions (including deposits and withdrawals).

Bank Transfer Withdrawals

Bank transfers are processed within three banking days. USD withdrawals via bank transfer are not available. In some cases, additional fees from intermediary banks may apply, typically up to 16 EUR, and these charges are beyond the casino's control.

Deposit Rules at Golden Star Casino

Deposit Methods

Players can fund their account using any method available on the casino website at the time of deposit. Paysafe payments are processed through Dama N.V.

Payment Method Information

For information on the best payment methods for your country, it’s recommended to contact support at support@goldenstar-casino.com.

No Third-Party Payments

Deposits must be made using payment methods registered in your name (e.g., bank accounts, credit cards, or e-wallets). If a security check reveals a violation, winnings will be confiscated, and the initial deposit returned to the owner of the payment method. The casino is not responsible for any losses from third-party accounts.

Currency Conversion

If the deposit is made in a currency different from the one specified during registration, the player is responsible for covering any conversion fees.

Minimum Deposit Amount

The minimum deposit per transaction is 20 EUR/USD or equivalent in other currencies (e.g., 30 AUD, 30 NZD, 200 NOK, etc.).

Maximum Deposit Amount

The maximum deposit per transaction is 5,000 EUR/USD or equivalent in other currencies. There is no limit for Bitcoin deposits.

Deposit Information

The minimum deposit is always 20 EUR or the equivalent in other currencies. The maximum amount depends on the payment method chosen and will be displayed when selecting a method.

Refund Policy at Golden Star Casino

Refund Request Timeframe

A refund request will only be considered if submitted within 24 hours of the transaction. If a player claims that their account was accessed by someone else, the refund request can be made within 30 calendar days.

Refunds for Credit Card Deposits

If the account was funded with a credit card, the casino may process withdrawal requests up to the amount deposited as refunds for purchases made. If the withdrawal exceeds the deposited amount, the excess will be paid out using other available methods.

Bonuses and Winnings Deductions

Before processing a refund, all bonuses and winnings in the player’s balance will be deducted from the refund amount.

Refunds for Security Risks

If any credit card transactions pose an unacceptable security or legal risk, as determined by the casino or payment processors, refunds will be issued to the credit card, and appropriate authorities will be notified.

Refund Costs

The player is responsible for covering any costs associated with the refund process.