I play high stakes so usually get VIP status but this place just treats all of its players the way they should, seamless and hassle-free at every step. Document upload is a fast, nicely laid out area within your account section - they will email you if they want a document, you upload it, and then it shows up with a green 'approved' soon after.
No nonsense back and forth emails with the casino asking you to re-send or taking days to verify it- all done here fuss-free within a couple of hours if that.
Withdrawals are the best I've ever experienced, submit it for withdrawal and within 10 minutes, the email confirms it has been processed, money back to my card of choice within 2 days. Amazing, so simple yet so many times going wrong at other the casinos making it all an off-putting hassle. No pending time, no need to worry about flushing, no delays to receiving the money.
Fantastic loyalty scheme also simple and fuss-free, you earn points and then spend them in their shop - can buy bonus money, or merchandise - I have a nice t-shirt on the way and have also changed points up for funds, either is great. You can save up your points and even get a cruise! I love BETAT Casino and can't find a fault with it, what a refreshing, fuss-free experience all round.
How many times have I spoken to customer service? None. Because there has been no need.
The games are great and the RTP's and WR's on bonuses all seem fair. Found my new home.